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Shipping & delivery
How long does shipping take?
Our free shipping usually takes 4-6 working days. For orders placed at weekends or on public holidays, the delivery time may be extended accordingly.
Order Cutoff Time: 17:30 (GMT +01:00) Central European time (Berlin)
Order Handling Time: 1 – 2 Days ( Monday – Friday )
Transit Time: 3-4 Days ( Monday – Friday )
What can I do if my parcel arrives damaged?
We are sorry if you have received a damaged parcel and hope that the items you ordered have arrived intact and complete.
If only the package was damaged and you would like to return something, you can simply use the packaging of your choice for the return shipment.
Can I have my parcel delivered to a pick-up station?
Yes, this is possible, but unfortunately only in Germany. When you complete your order, we offer you the convenient option of having your parcel delivered to a DHL parcel store or Packstation.
Returns & refunds
What is your return period?
You can return unused items free of charge within 14 days.
How do I receive my refund?
We will refund the amount via the payment method you selected during the order process. There are no additional fees for returns.
If you have selected invoice as your payment method and have already paid for the items you wish to return, the amount will be credited to your bank account.
Can I return items from different orders together?
No, unfortunately it is not possible to return items from different orders together.